Store Policy
Customer Care
At Petreverie, we are committed to providing exceptional service and a premium shopping experience for both pets and their owners.
Our Customer Care team is here to assist you with any questions regarding products, orders, shipping, returns, or general enquiries. We aim to respond to all messages within 24 hours on business days.
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For assistance, please contact us via email at supportpetreverie@gmail.com or through our contact form available on the website.
Your satisfaction is our priority, and we are dedicated to ensuring every interaction with Petreverie reflects the care, trust, and quality our brand stands for.
We value your feedback and continuously strive to improve our products and services to better serve you and your beloved pets.
Privacy & Safety
At Petreverie, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.
When you place an order or contact us through our website, we may collect personal information such as your name, email address, delivery address, phone number, and payment details. This information is used solely to process your orders, provide customer support, improve our services, and communicate with you regarding your purchase.
All payments made through our website are processed securely through trusted third-party payment providers. We do not store your full payment card details on our systems.
Your personal data is stored securely and is never sold or shared with third parties for marketing purposes without your consent, except where necessary to fulfil your order, such as delivery partners and payment processors.
We may contact you after your purchase to confirm your order, provide shipping updates, or request feedback regarding your shopping experience.
By using our website, you agree to the collection and use of your information as described in this policy.
Wholesale Inquiries
Thank you for your interest in partnering with Petreverie.
We are delighted to collaborate with retailers, boutiques, pet stores, and online businesses who share our passion for premium pet lifestyle products.
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If you are interested in stocking our products, please contact our wholesale team at supportpetreverie@gmail.com with details about your business, store location, and the products you are interested in.
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Our team will be pleased to discuss wholesale pricing, minimum order quantities, shipping arrangements, and partnership opportunities.
At Petreverie, we believe in building long-term relationships with our retail partners and delivering exceptional quality that reflects the elegance and care our brand stands for.
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments