Shipping & Returns
Shipping Policy
At Petreverie, we are committed to delivering your orders with care, efficiency, and reliability.
All orders are processed within 2–3 business days. Once shipped, delivery across the United Kingdom typically takes between 5–8 business days, depending on your location.
We offer standard and express shipping options at checkout, typically takes between 3–5 business days. Shipping costs are calculated based on your order and delivery method. Free shipping may be available on selected orders or promotions.
Each product is carefully packaged to ensure it arrives in perfect condition, reflecting the premium experience we stand for.
If you have any questions regarding your order or delivery, please feel free to contact us.
Return & Exchange Policy
At Petreverie, customer satisfaction is our priority. If for any reason you are not completely satisfied with your purchase, we are here to help.
Items may be returned or exchanged within 14 days of delivery, provided they are unused, in their original condition, and in the original packaging.
To request a return or exchange, please contact our customer support team with your order number and reason for the request. Once approved, return instructions will be provided.
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Refunds will be processed to the original payment method within 5–10 business days after the returned item has been received and inspected.
Please note that shipping costs are non-refundable unless the item is faulty or the wrong product was sent.
If your item arrives damaged or defective, please contact us immediately so we can resolve the issue as quickly as possible.